13:56 27 Mar 23
Prestige Pools of NC was phenomenal throughout the build process. From the initial contact,just the design and contract phase, and throughout construction I knew exactly what to expect from cost to timing and what would be happening. Keith and team are extremely efficient and always on time. I was amazed at the speed, efficiency, and quality with which they worked each time they arrived. The entire team was always very helpful and answered any questions I had. During the process, we were also building a garage adjacent to the pool, which caused me to have to delay Prestige many times, but they never complained and were always willing to work with us. Sheila was always very quick to respond if we ever had questions. They have gone above and beyond during my project even coming out on an emergency before the pool was completed. One of the pool walls was damaged during the grading process by another company but Keith and team came out very quickly and fixed the wall and damaged light so we could continue the project. There were some minor issues after the hard freezes we had and they came out immediately to fix them. At the end of the project, Keith took me through "Pool School" and explained everything to me in a way that I completely understood. We could not be more happy with our pool builders and cannot wait until we can jump in! Thank you, Prestige Pools of NC for making our dream become a reality!
14:35 02 Mar 23
Everyone at Prestige is the best! We had a wonderful, smooth, and fast experience getting our pool built. From design planning, permitting, construction etc they were there to support every step of the way. We love how our pool turned out. The crew has been working together for so many years and know exactly what they are doing. The timeline was spot on. An added bonus, I was given training and continued support on how to manage the pool. Highly recommend!!
13:02 06 Feb 23
Overall, my experience with Prestige Pools was great. Bryan walked me through the quotation process. He was knowledgeable, honest, and respectful. He was available for a quick call to answer any of my questions as I was finalizing my pool design. He made sure the pool we were going with would accommodate the needs for our family. Sheila, was amazing. She walked me through the various iterations that were needed to get everything approved by Wake County permitting. She was able to get us on the schedule alot sooner than we expected and it gave us an additional 2 months of swimming. Lastly Keith, it shows a company's reputation means something when the owner of the company is doing your pool installation. Keith was there on day one for the walk-through of the construction and on the last day to review the pool maintenance with me. He was always responsive when it came to any questions or issues I had. He made sure everything was done correctly and that we were completely satisfied with his company's work. I met with several companies before making the decision to go with Prestige Pools, but I am glad that I did. Great company to hire and people to work with.
12:42 16 Apr 22
Everyone at Prestige was amazing from the very start. They were patient with all of my questions for over a month before even signing a contract & continued to hold my hand through the process from planning to first dig to final walk through. The construction team was professional & welcomed all our viewing of their process which was so fun to watch as they are highly skilled in what they do & work together like a well oiled machine. There was never a moment in the installation process where I didn't know when the team would arrive, what they would be working on & how it fit into the overall project. Thank you, Prestige- We are thrilled with our new pool -not just the fun & memories we will get out of it but also how it's beauty has transformed our yard into an oasis.
20:55 08 Mar 22
We have been very pleased with Prestige Pools. Our pool was put in October 2021, so we have not used it yet, but we are excited to as soon as it gets warm. Sheila was able to get us scheduled ahead of time and we really appreciated that. Keith Cowell and his team were very professional, on time, honest and did a great job. I would recommend them to anyone looking for a pool. They have answered all of our calls and emails. A great company and great people to work with. I would invite them all to a pool party anytime we have one.
14:01 26 Feb 22
Our family simply could not be happier with our pool and it may not have ever happened if it weren't for Prestige Pools. Before we could get a pool, we needed to move a septic tank which required an analysis from a group of soil scientists and multiple approvals from Wake County and the Town of Apex. All of this had to be done during the height of the pandemic when most people were working remotely. Prestige Pools made countless phone calls on our behalf overseeing the entire process far exceeding what many would do for a customer. These were unprecedented times and they understood that and worked accordingly. Once approvals were received they worked with all parties helping to coordinate the entire project and ultimately delivered a product that exceeded our highest expectation. You can trust Prestige Pools to do a great job. They are trustworthy and talented people and the owners of the company are very hands-on. Our family is beyond happy with our pool and we look forward to many fun summers ahead!
15:05 19 Aug 21
We highly recommend Prestige Pools! They are a wonderful family owned company that offers personalized service. From planning to completion the building process went smoothly and we are now enjoying our backyard retreat!
20:14 29 Jul 21
With the exception of the lady that had her fence damaged by the crane, the rest of the negative reviews must be from bitter competitors or ex-employees. Jordan has installed I believe 5 pools in and around my neighborhood at Carolina beach in the last two years. EVERYONE I have talked to loves Jordan. If prestige could have built my house, I would have let them. I’m sure it would have gone smoother with Jordan handling the subcontractors. Every single time I have texted or called he either answers or responds very soon. A couple times I have had questions or small things happen, and Jordan comes or sends someone within a day or two. This past weekend, I noticed the chlorine generator wasn’t flowing and the filter was showing in need of cleaning. As I left Monday morning for the week, I texted Jordan on Saturday. He responded, asked me to call him on Monday, which I did. And now the filter is cleaned, the chlorine generator is working properly, and he even tested my water and told me what it needed all while I am 3.5 hours away. I asked him multiple times what I owed and he kept responding “nothing.”So you can have someone else put your pool in, but will they act like this 2.5 years later??? And he’s like this every time I call or text. I could call him next month if we were gone for a long time and I guarantee he would volunteer to drive by and check my chemicals for me. Don’t waste your time or money going anywhere else.And if you read this and want a first hand referral, Jordan is more than welcome to give my phone number out to any potential customer. I have had one come by and ask to see it and we discussed Jordan for 30 minutes. I think they made up their mind.
17:49 27 Jun 21
We had a wonderful experience building our dream pool with Prestige Pools. We experienced excellent workmanship and communication throughout the process and our build was on time and on budget. We highly recommend building your pool with Prestige Pools. We love our new pool. Thank you Keith and the entire Prestige Pools team. Also, a special shout out to Bryan for all of his efforts to see our design and vision come to life.
19:47 02 Sep 19
Keith and his crews just finished 28,000 gallon inground pool for us here in Wake Forest. They coordinated well with the landscape architect and landscaping installation company. They finished on time and on budget! Beautiful results!