Everyone at Prestige was amazing from the very start. They were patient with all of my questions for over a month before even signing a contract & continued to hold my hand through the process from planning to first dig to final walk through. The construction team was professional & welcomed all our viewing of their process which was so fun to watch as they are highly skilled in what they do & work together like a well oiled machine. There was never a moment in the installation process where I didn't know when the team would arrive, what they would be working on & how it fit into the overall project. Thank you, Prestige- We are thrilled with our new pool -not just the fun & memories we will get out of it but also how it's beauty has transformed our yard into an oasis.
We have been very pleased with Prestige Pools. Our pool was put in October 2021, so we have not used it yet, but we are excited to as soon as it gets warm. Sheila was able to get us scheduled ahead of time and we really appreciated that. Keith Cowell and his team were very professional, on time, honest and did a great job. I would recommend them to anyone looking for a pool. They have answered all of our calls and emails. A great company and great people to work with. I would invite them all to a pool party anytime we have one.
Our family simply could not be happier with our pool and it may not have ever happened if it weren't for Prestige Pools. Before we could get a pool, we needed to move a septic tank which required an analysis from a group of soil scientists and multiple approvals from Wake County and the Town of Apex. All of this had to be done during the height of the pandemic when most people were working remotely. Prestige Pools made countless phone calls on our behalf overseeing the entire process far exceeding what many would do for a customer. These were unprecedented times and they understood that and worked accordingly. Once approvals were received they worked with all parties helping to coordinate the entire project and ultimately delivered a product that exceeded our highest expectation. You can trust Prestige Pools to do a great job. They are trustworthy and talented people and the owners of the company are very hands-on. Our family is beyond happy with our pool and we look forward to many fun summers ahead!
We highly recommend Prestige Pools! They are a wonderful family owned company that offers personalized service. From planning to completion the building process went smoothly and we are now enjoying our backyard retreat!
With the exception of the lady that had her fence damaged by the crane, the rest of the negative reviews must be from bitter competitors or ex-employees. Jordan has installed I believe 5 pools in and around my neighborhood at Carolina beach in the last two years. EVERYONE I have talked to loves Jordan. If prestige could have built my house, I would have let them. I’m sure it would have gone smoother with Jordan handling the subcontractors. Every single time I have texted or called he either answers or responds very soon. A couple times I have had questions or small things happen, and Jordan comes or sends someone within a day or two. This past weekend, I noticed the chlorine generator wasn’t flowing and the filter was showing in need of cleaning. As I left Monday morning for the week, I texted Jordan on Saturday. He responded, asked me to call him on Monday, which I did. And now the filter is cleaned, the chlorine generator is working properly, and he even tested my water and told me what it needed all while I am 3.5 hours away. I asked him multiple times what I owed and he kept responding “nothing.”So you can have someone else put your pool in, but will they act like this 2.5 years later??? And he’s like this every time I call or text. I could call him next month if we were gone for a long time and I guarantee he would volunteer to drive by and check my chemicals for me. Don’t waste your time or money going anywhere else.And if you read this and want a first hand referral, Jordan is more than welcome to give my phone number out to any potential customer. I have had one come by and ask to see it and we discussed Jordan for 30 minutes. I think they made up their mind.
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